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About us

Flexible, reliable, and personalised care designed around the needs of each individual.

Serenity Rays Services is a specialist supported living and domiciliary care provider committed to delivering safe, compassionate and person-centered support to adults who require assistance to live independently within their homes and communities.

We work closely with Local Authorities, NHS teams, families and private clients to provide tailored support for individuals with mental health needs, learning disabilities, physical disabilities and complex care requirements. Our approach is built on dignity, respect, choice and empowerment, ensuring that every person we support is treated as an individual with unique needs, preferences and goals.

At Serenity Rays Services, we believe that care is not just about meeting basic needs, but about enhancing quality of life. We promote independence, social inclusion and wellbeing through carefully planned support packages designed around each individual’s support plan and personal outcomes.

All our staff are fully DBS-checked, trained in safeguarding, medication management and person-centred care practices. We maintain high standards of governance, compliance and continuous improvement to ensure we meet and exceed CQC expectations and deliver care that families and professionals can trust.

Before any service begins, a member of our management team carries out a comprehensive care assessment to understand the individual’s needs and develop a bespoke support plan that ensures safe, effective and meaningful care delivery.

Serenity Rays Services is dedicated to providing care you can rely on, delivered by professionals who genuinely care.

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Our Mission

We pride ourselves on delivering compassionate, flexible, and responsive care that promotes dignity, independence, and wellbeing while maintaining strong links with local communities. We are committed to delivering care that meets emotional, physical, and social needs within the comfort and security of service users’ homes, while upholding the highest standards of quality, equality, and human rights. Care is planned holistically to reflect each individual’s abilities, culture, values, and preferences, with careful matching of care workers to promote compatibility and continuity. Our dedicated, trained, and supervised staff team works collaboratively with service users and their representatives to encourage participation in care planning, community engagement, and daily living activities. Through robust quality assurance, continuous monitoring, and openness to feedback, Serenity Rays Services ensures compliance with the Health and Social Care Act 2008 and associated regulations, delivering safe, effective, and value-driven care

Our Aims and Objectives
  • Deliver care that promotes independence, dignity, privacy, and choice
  • Meet the emotional, physical, and social needs of service users in their own homes
  • Provide flexible, responsive, and non-discriminatory care
  • Respect cultural, religious, and personal values at all times
  • Promote service user involvement in care planning and decision-making
  • Encourage community engagement and social inclusion
  • Ensure compatibility between care workers and service users
  • Deliver care efficiently while ensuring value for money for commissioners and service users
  • Maintain continuous quality improvement through monitoring and feedback
Our Values

Our service is guided by the following principles:

Privacy – Respecting personal space and confidentiality

Dignity – Treating every individual with respect

Independence – Supporting individuals to do as much as they can for themselves

Choice – Promoting personal preferences and decision-making

Rights – Upholding equality and human rights

Confidentiality – Protecting sensitive information in line with GDPR

Fulfilment – Supporting individuals to achieve personal goals

Safety – Balancing independence with risk management